FAQ
What payment methods does Euro Cap Ltd accept?
We accept Visa, MasterCard Express, Solo, Maestro and payments through PayPal.
Why is the company called Euro Cap Ltd?
Our products are sports related and this name came up through brainstorming in our London office and it’s just fit perfectly for the brand and easy for people to remember.
Shipping
How long will my order take to arrive including processing and shipping?
We make the best effort to process orders within one working day. Please reference the chart below for an estimate on shipping times.
Standard Shipping: Next working days (estimated arrival)Royal Mail Shipping: 1-2 working days (estimated arrival)
Deliveries are made during normal business hours, Monday to Friday. Cut off times for same day delivery are 4:00 pm for standard shipping and 12:00 PM for express shipping. Orders placed after this time will be delivered within two working days. Orders placed on Friday before 4:00 PM will be delivered on the following working day.
Please note that the above cut off times are provided as guidelines only and count from when you receive the e-mail order confirmation. Although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.
Please note that orders cannot be delivered to PO Boxes.
Can I ship my order to someone else or to a different address?
Yes, orders can be shipped to an address which is different from the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.
Where do you ship?
Orders can currently be shipped to the United Kingdom, Northern Ireland and Isle of Man. At this time, it is not possible to ship to the Channel Islands. Orders outside mainland UK will be quoted on request.
Where do you ship from?
All goods are shipped out from our warehouse based in Rotherham, United Kingdom.
Which carrier will deliver my order?
Standard shipping will be handled by DPD for United Kingdom, Northern Ireland and Isle of Man.Express shipping will be handled by FedEx.
Can I change shipping address once my order has been submitted?
We make our best effort to process orders within one working day and therefore are unable to change the shipping address once your order has reached us.
How are delivery charges determined?
Delivery charges apply to your order based on the value of your order and shipping method:
Standard Delivery Up to £30: £ 4.95
European delivery: £12
Over £200: free of charge
Royal Mail Delivery Fixed rate: £ 6.00 postage and packaging
Delivery charges are inclusive of VAT and include all costs related to the shipping of your order to the requested address.
Taxes and duties are calculated according to your shipping destination and itemized in the checkout page and on the Order Confirmation.
How do I know when my order ships and how can I track it?
When your order ships, you will receive an e-mail confirmation with a link to your order. Your order will be updated with your tracking number(s) and you can either click on the tracking number(s) themselves or enter them into the preferred carrier’s website to follow along with your order from our warehouse to your destination. We highly recommend keeping the e-mail with the shipment and order details until you receive your goods.
Please contact our Customer Service department if you lose the email and need to track your order.
How will you deliver my order?
The courier will try to deliver the parcel at your destination as the first attempt. In case you are not present, you will be left a notification card stating that the parcel has been delivered to your neighbour who will need to sign on your behalf. In case your neighbour is not there, the parcel will be delivered to the nearest post office. Should there not be a local post office, you will be left a notification card stating that the courier will attempt a second delivery the day after. In case you are not met during the second attempt as well, the parcel will be returned to the carrier’s depot and kept for 15 days. You will need to contact the carrier for a third delivery.